Frequently asked questions
We’ve compiled answers to common queries to provide you with the information you need quickly and conveniently. Whether you’re wondering about our ordering process, local pick-up, in-person delivery options, or ingredients, we’re here to ensure your Mandelbread experience is as enjoyable and seamless as possible. Explore our FAQ section below to find the answers you’re looking for. If you don’t see your question listed, feel free to reach out to us directly.
Orders & Billing
We’ve gathered answers to some of the most common questions about ordering, payment options, and billing. Whether you need help understanding our ordering process, accepted payment methods, or billing details, we’re here to provide clear, simple, and helpful information.
Do you accept Debit/Credit Cards?
Yes, we accept both debit and credit cards for payment. You can conveniently use your card to complete your purchase when placing your order online or during in-person transactions. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, ensuring flexibility in your payment options.
Can we discuss my order before purchasing?
Absolutely! We encourage you to reach out to us directly to discuss your order before making a purchase online. Whether you have questions about customization options, delivery details, or any other concerns, we’re here to assist you.
When will my card be charged?
Your credit card will be charged upon clicking ‘submit order’ on our website. If you received a direct payment link via email, you will be billed upon clicking through to the Stripe.com checkout page.
Will I receive an order confirmation receipt?
Yes, immediately after placing your order, you will receive an order confirmation receipt via email. This receipt serves as confirmation of your purchase and includes details such as your order summary, billing information, and expected delivery or pick-up details. If you do not receive an order confirmation email shortly after placing your order, please check your spam or junk folder, or feel free to contact us for assistance.
Can we discuss ingredients prior to ordering?
Absolutely! We welcome discussions about ingredients before placing your order. At Cindy’s Mandelbread, we understand the importance of catering to dietary preferences and ensuring that our customers feel confident in their purchase. Please don’t hesitate to reach out to us with any questions or concerns you may have regarding ingredients. We’re here to provide you with the information you need to make informed decisions about your Mandelbread order.
What if my order fails or is declined?
If your order failed or was declined, we recommend checking with your bank to ensure that your account has sufficient funds for your order. It’s also a good idea to verify that the card information entered at checkout is correct. If you continue to experience issues, please feel free to contact us for further assistance.
What happens after making an online order?
After making an online order, Cindy will contact you via email or phone call to finalize your order details. During this communication, she will provide turnaround times and discuss options for local pick-up or in-person delivery. This ensures that your Mandelbread order is tailored to your preferences and that you receive it in a timely and convenient manner. If you have any further questions or requests, feel free to communicate with Cindy during this process. Your satisfaction is our priority at Cindy’s Mandelbread!
I'm from another state and would like purchase a tray for a relative in Southeast Michigan
If you’re from another state and would like to purchase a tray for a relative in Southeast Michigan, we’ve got you covered! We can set up local pick-up directly with your relative, ensuring they receive their delicious Mandelbread treats hassle-free. If your relative is outside of our free 10-mile delivery radius, we can arrange to meet them for a small fee to accommodate their location. Rest assured, we’re dedicated to providing convenient options to ensure your loved ones in Southeast Michigan can enjoy our Mandelbread with ease.
How long does it usually take to bake and receive my order?
All orders at Cindy’s Mandelbread are made to order. This ensures that each batch is freshly baked to perfection and allows us to provide you with an exact turnaround time. While the exact baking and delivery time may vary depending on the size of your order and current demand, we strive to fulfill orders as promptly as possible without compromising on quality.
Pick-Up & Delivery
We’ve provided answers to common questions about our local pickup and in-person delivery services. Whether you’re wondering where to pick up your order or how the delivery process works, we’re here to make everything simple and convenient.
Why do we have to meet face to face?
This requirement is in accordance with Michigan Cottage Laws, which dictate that product delivery must be carried out in person. This ensures that consumers have the opportunity to discuss any questions or concerns directly with the cottage food operator.